My opportunity from the previous assignment is the "forever personalized iPhone case" service for people who need to change their iPhone cases for their new shape iPhone. For this opportunity, after I interviewed 5 different types of people and tested "who", "what", and "why", I find that there are three problems need to solve which is quality, competition, and customer service.
My solution for these three problems involves both product and service. We will try our best to make high-quality products to satisfy customer's needs. All materials we use will be good and recyclable. Moreover, if customers don't like their custom cases, we accept termless return money or exchange within 10 days. I believe these can help us to improve our quality of products and customer service and to compete with other companies.
I like the idea of the phone case being recyclable, as it would clearly make it more environment friendly when the time came to dispose of it. I also like the money back or exchange option if the customer is dissatisfied. I think a guarantee like this would make a potential customer much more likely to try it out and buy one if they know that they have the option of getting their money back if they are not satisfied with the quality of the product
ReplyDeleteHey Aobo!
ReplyDeleteI really enjoyed your post and feel that you have a solid idea. I also agree with Ben when it comes to liking the idea about making a phone case from recycled goods. By just having a phone case that is considered 100% made by recyclable goods still might have a market. I think you should look more into the recycle part of your idea. Great post and keep up the good work!
Hello Aobo, I think your idea is really great and unique. I know that people are often annoyed with the constant replacing of phone accessories as newer models come out. Building off of that, that creates a lot of waste, as models and cases become obsolete. This is a great idea that is attractive to consumers and good for the environment. Green marketing is very popular in today's society. Interesting take on a solution to a problem not everyone thinks about!
ReplyDeleteHello Aobo, once I again I think your idea is extremely unique! I also love the green aspect as mentioned in the previous comment by Aaron. I also think that the termless return is an excellent feature and it will add to people’s perception of the company as consumer oriented. I think the customer service aspect of this will be one of its best features.
ReplyDelete